Privacy Policy

Last Updated: July 2026

At Equalize Labs ("Equalize Labs", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, purchase our products, subscribe to our services, or otherwise interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal Information

Depending on your interaction with us, we may collect:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • Customer support communications

Device Information

When you browse our website, we may automatically collect information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages viewed
  • Referral source
  • Products viewed
  • Shopping activity
  • Website interactions

Subscription Information

If you choose to purchase a subscription, we collect and process the information necessary to manage your recurring orders, subscription preferences, billing, renewals, cancellations and customer support through our subscription management provider.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Manage subscriptions and recurring billing
  • Process payments securely
  • Arrange shipping and delivery
  • Process returns and refunds
  • Provide customer support
  • Respond to enquiries
  • Improve our website and services
  • Personalise your shopping experience
  • Detect fraud and protect our business
  • Comply with legal obligations
  • Send order updates and shipping notifications
  • Send promotional emails where permitted by law

Marketing Communications

If you choose to receive marketing communications, we may send emails regarding:

  • Product updates
  • Promotions
  • Special offers
  • Educational content
  • Company news

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained within our emails.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies may include:

  • Cookies
  • Meta Pixel
  • Google Analytics
  • Web beacons
  • Tracking pixels

We use these technologies to:

  • Remember your preferences
  • Process purchases
  • Improve website functionality
  • Measure website performance
  • Analyse customer behaviour
  • Personalise advertising
  • Improve our products and services

Most web browsers automatically accept cookies. You may disable cookies within your browser settings; however, certain features of our website may not function correctly.

Third-Party Services

To operate our business, we work with trusted third-party providers.

These may include:

  • Shopify
  • Meta (Facebook & Instagram)
  • Google Analytics
  • Google Ads
  • Zipify
  • Kaching Subscriptions
  • Payment processors
  • Shipping carriers
  • Fulfilment partners
  • Customer support providers
  • Email marketing platforms

These providers may process personal information only to the extent necessary to provide services on our behalf and are expected to safeguard your information appropriately.

Payment Information

Payments are processed securely through trusted third-party payment providers.

Equalize Labs does not store your complete credit card or debit card information.

Payment information is handled directly by our payment providers in accordance with their own privacy and security policies.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to:

  • Process payments
  • Fulfil and deliver orders
  • Manage subscriptions
  • Prevent fraud
  • Provide customer support
  • Improve our website
  • Analyse website performance
  • Deliver relevant advertising

We do not sell your personal information.

Data Security

We take reasonable administrative, technical and physical measures to help protect your personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Manage subscriptions
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your personal information where required by law

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Because some of our service providers operate internationally, your personal information may be transferred to and processed in countries outside your country of residence.

By using our website, you acknowledge that your information may be transferred internationally where necessary to provide our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations or operational requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Equalize Labs

Email: support@equalizelabs.com

We aim to respond to all privacy enquiries as promptly as possible.