Shipping policy
Shipping Policy
At Equalize Labs, we're committed to getting your order to you as quickly as possible while maintaining the quality you expect.
Processing Time
- Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays).
- Once processed, your order ships immediately.
Shipping Time
- Shipping times are estimates and may vary based on your location, weather impacts, or carrier delays.
| Destination | Shipping Time | Postage Costs |
| United States | 7-9 working days | Free from $72, otherwise $4.99 |
| Canada | 9-12 working days | Free from $72, otherwise $4.99 |
| United Kingdom | 6-10 working days | Free from £55, otherwise £4.99 |
| Australia | 6-10 working days | Free from $110, otherwise $6.99 |
| New Zealand | 6-10 working days | Free from $120, otherwise $7.99 |
High Order Volume
Due to high order volume, some orders may experience slight delays beyond our standard shipping estimates. Our team works hard to process and dispatch every order as quickly as possible, and we sincerely appreciate your patience and understanding.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. Please allow 24-72 hours for tracking information to update after your package has been dispatched.
International Orders (including EU)
International orders may be subject to customs fees, import duties, or taxes charged by your country upon arrival — these are determined by your local customs authority and are the customer's responsibility.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are unable to take responsibility for orders shipped to incorrectly entered addresses provided at checkout.
Delays
Occasional delays can happen due to high demand, customs processing, or carrier issues outside our control. If your order is taking longer than expected, reach out and we'll look into it right away.
Contact Us
Email: support@equalizelabs.com