Refund policy

At Equalize Labs, we stand behind the quality of our products and want you to feel confident when trying them. That's why every purchase is backed by our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee

If you've used the product as directed and aren't satisfied with your experience, you may request a refund within 60 days of the delivery date.

To begin a refund request, simply contact our support team at support@equalizelabs.com with your order number and a brief description of your experience. All refund requests are reviewed by our customer support team.

Return Eligibility

To be eligible for a refund:

  • Your request must be submitted within 60 days of delivery.
  • The product must have been used as directed.
  • You must contact our support team before returning any item.
  • Proof of purchase is required.

We reserve the right to refuse refund requests where there is evidence of misuse, abuse of the guarantee, fraudulent activity, or repeated refund claims.

Returns

If a return is required, our support team will provide instructions and the appropriate return address. Please do not send products back without contacting us first, as unsolicited returns may not be accepted.

Unless the return is due to our error (such as receiving the wrong or damaged item), customers are responsible for return shipping costs.

1-Year Product Warranty

Separately from our satisfaction guarantee above, every Equalize Labs product — including the Smooth & Even Glycolic Body Stick and any accessories, such as the Exfoliating Brush — is covered by a 1-year warranty against manufacturing defects.

If you believe your product has a manufacturing defect, contact support@equalizelabs.com with your order number and a description (and photo, if possible) of the issue. Approved warranty claims will be resolved with a replacement or refund at our discretion.

This warranty does not cover normal wear from use, damage caused by misuse, or dissatisfaction with results (which is covered under our 60-Day Money-Back Guarantee above, not this warranty).

Orders Not Yet Shipped

If you'd like to cancel an order before it has shipped, contact us and we'll cancel it and issue a full refund immediately.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Refund Processing

Once your refund has been approved, it will be processed within 1–2 business days. Depending on your bank or payment provider, funds typically appear back in your account within 3–10 business days.

Non-Refundable Items

We are unable to provide refunds for:

  • Gift cards
  • Products purchased from unauthorized retailers
  • Refund requests submitted more than 60 days after delivery

Subscription Orders

Subscription orders may be cancelled at any time before the next billing date through your customer portal or by contacting our support team. Cancelling a subscription prevents future renewals but does not automatically cancel or refund orders that have already been processed or shipped.

European Union: 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification, in accordance with EU consumer protection law. This right applies in addition to, and is not limited by, our 60-Day Money-Back Guarantee above.

[PLACEHOLDER — REQUIRES LEGAL REVIEW]: Because this product is a cosmetic item, it may be exempt from return once opened, for health and hygiene reasons, as permitted under EU consumer protection law. The exact disclosure language required to validly apply this exception must be confirmed with a qualified lawyer before this section is published, as incorrect wording may mean the exception does not apply.

To exercise your right of withdrawal, contact support@equalizelabs.com within 14 days of delivery.

Contact Us

If you have any questions regarding our Refund Policy, please contact our support team: support@equalizelabs.com