Refund Policy
At Equalize Labs, we stand behind the quality of our products and want you to feel confident when trying them. That's why every purchase is backed by our 60-Day Money-Back Guarantee.
60-Day Money-Back Guarantee
If you've used the product as directed and aren't satisfied with your experience, you may request a refund within 60 days of the delivery date.
To begin a refund request, simply contact our support team at support@equalizelabs.com with your order number and a brief description of your experience.
All refund requests are reviewed by our customer support team.
Return Eligibility
To be eligible for a refund:
- Your request must be submitted within 60 days of delivery.
- The product must have been used as directed.
- You must contact our support team before returning any item.
- Proof of purchase is required.
We reserve the right to refuse refund requests where there is evidence of misuse, abuse of the guarantee, fraudulent activity, or repeated refund claims.
Returns
If a return is required, our support team will provide instructions and the appropriate return address.
Please do not send products back without contacting us first, as unsolicited returns may not be accepted.
Unless the return is due to our error (such as receiving the wrong or damaged item), customers are responsible for return shipping costs.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery so we can resolve the issue as quickly as possible.
Refund Processing
Once your refund has been approved, it will be processed within 1–2 business days.
Depending on your bank or payment provider, funds typically appear back in your account within 3–10 business days.
Non-Refundable Items
We are unable to provide refunds for:
- Gift cards
- Products purchased from unauthorized retailers
- Refund requests submitted more than 60 days after delivery
Subscription Orders
Subscription orders may be cancelled at any time before the next billing date through your customer portal or by contacting our support team. Cancelling a subscription prevents future renewals but does not automatically cancel or refund orders that have already been processed or shipped.
Contact Us
If you have any questions regarding our Refund Policy, please contact our support team: