Terms of Service
Last Updated: July 2026
Welcome to Equalize Labs Co. ("Equalize Labs", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products and services.
By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or country of residence or that you have given consent for any minor dependents to use this website.
You may not use our products for any unlawful or unauthorized purpose.
You agree not to violate any applicable laws while using our website.
Any breach of these Terms may result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that information you provide (excluding payment information) may be transferred over various networks.
Payment information is always encrypted during transmission through secure payment providers.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of our website or services without our written permission.
3. Accuracy of Information
We aim to ensure all information on our website is accurate.
However, we do not guarantee that all information, product descriptions or other content is complete, current or error-free.
Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.
4. Products & Services
Certain products may only be available online.
Product colours and images are displayed as accurately as possible, however we cannot guarantee your device will display colours accurately.
We reserve the right to:
- modify products
- discontinue products
- limit quantities
- refuse orders
- change pricing without notice
All prices are shown in the currency displayed on our website.
5. Orders
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- suspected fraud
- pricing errors
- product availability
- payment issues
- suspected resale activity
If an order is cancelled after payment has been received, a full refund will be issued.
6. Pricing
Prices are subject to change without notice.
We reserve the right to correct pricing errors at any time.
Applicable taxes and shipping charges will be displayed during checkout where required.
7. Subscriptions
Certain products may be offered as recurring subscriptions.
By purchasing a subscription, you authorise Equalize Labs to charge your selected payment method according to the subscription terms displayed during checkout.
Subscriptions automatically renew unless cancelled before the next renewal date.
Customers may manage or cancel subscriptions through their customer portal or by contacting our support team.
Cancelling a subscription prevents future renewals but does not cancel or refund orders that have already been processed or shipped.
8. Shipping
Shipping times provided are estimates only.
Delays caused by customs, weather, postal carriers or other events outside our control are not the responsibility of Equalize Labs.
Risk of loss transfers to the customer once an order has been delivered to the shipping carrier.
9. Returns & Refunds
Our Refund Policy forms part of these Terms.
Equalize Labs offers a 60-Day Money-Back Guarantee.
Customers who have used the product as directed and are genuinely dissatisfied may request a refund within 60 days of delivery.
Refund requests must comply with our published Refund Policy.
10. Product Use
Our products are intended for cosmetic use only.
Customers should always follow the instructions provided with each product.
If irritation occurs, discontinue use immediately.
We recommend performing a patch test before first use.
Avoid contact with eyes unless the product specifically states otherwise.
Products containing exfoliating acids may increase sensitivity to sunlight. Daily sunscreen use is recommended.
11. Medical Disclaimer
Our products have not been evaluated by the United States Food and Drug Administration unless otherwise stated.
The information provided on this website is for cosmetic and educational purposes only.
Nothing on this website is intended to diagnose, treat, cure or prevent any disease.
Customers should consult an appropriately qualified healthcare professional before using any new skincare product if they have concerns regarding their skin or any existing medical condition.
Individual results may vary.
Testimonials represent individual experiences and should not be interpreted as typical or guaranteed outcomes.
12. Intellectual Property
All content on this website, including but not limited to:
- text
- graphics
- logos
- photographs
- videos
- product descriptions
- branding
- website design
is the property of Equalize Labs Co. and is protected by applicable intellectual property laws.
No content may be reproduced without our written permission.
13. Customer Reviews & User Content
If you submit reviews, photographs or other content to Equalize Labs, you grant us a worldwide, royalty-free licence to use, reproduce, publish and display that content for marketing and promotional purposes.
You confirm that any content submitted belongs to you or that you have permission to share it.
14. Third-Party Services
Our website may integrate with third-party providers including:
- Shopify
- Meta
- Zipify
- Kaching Subscriptions
- payment processors
- shipping providers
We are not responsible for the policies or practices of third-party providers.
15. Limitation of Liability
To the fullest extent permitted by law, Equalize Labs Co., its owner, employees and affiliates shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms excludes any rights that cannot legally be excluded under applicable law.
16. Indemnification
You agree to indemnify and hold harmless Equalize Labs Co. from any claims, liabilities, damages or expenses arising from your breach of these Terms or misuse of our products or services.
17. Privacy
Your use of our website is also governed by our Privacy Policy.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of New Zealand, without regard to conflict of law principles.
19. Changes to These Terms
We reserve the right to update these Terms at any time.
Changes become effective immediately upon publication on this page.
Continued use of our website constitutes acceptance of the revised Terms.
20. Contact Information
If you have any questions regarding these Terms, please contact:
Equalize Labs Co.
Email: support@equalizelabs.com